Terms and Conditions

These Terms & Conditions (“Terms”) apply to your use of this website and any services provided by Pink Moon Advisory Pty Ltd (“we”, “our”, or “us”).

By using this website or engaging our services, you agree to these Terms.

1. Engagement and Scope

Our services are provided under a separate written agreement, proposal or engagement letter, which sets out the specific scope of work.

These Terms apply to all services we provide unless otherwise agreed in writing.

Our services are provided on a results-based engagement, where we are engaged to deliver defined financial and compliance outcomes rather than time-based services  .

2. Nature of Services

We provide bookkeeping, BAS Agent services and related financial support.

Unless expressly agreed in writing, our services do not include:

• Income tax return preparation or tax agent services

• Tax planning or structuring advice

• Legal, financial planning or audit services

Any advice or deliverables are provided solely for your benefit and must not be relied upon by third parties without our written consent.

3. Independent Contractor

We act as an independent contractor. Nothing in these Terms creates an employment, partnership or agency relationship.

4. Client Responsibilities

You agree to:

• Provide complete, accurate and timely information

• Provide access to systems, records and personnel as required

• Respond promptly to requests for information or approvals

• Review and approve work, including financial records, lodgements and payments

We are entitled to rely on the accuracy of information provided and are not responsible for verifying it unless agreed in writing.

We are not liable for any loss arising from incomplete, inaccurate or delayed information provided by you.

5. Additional Services

Where you request services outside the agreed scope, we may:

• Decline to provide those services; or

• Provide them under a revised scope and fee arrangement

6. Fees and Payment

Fees will be set out in your engagement or proposal.

Unless otherwise agreed:

• Fees are exclusive of GST

• Payment terms will be specified in your engagement

• Fees may be reviewed where scope, volume or complexity changes

We may suspend services if undisputed fees remain unpaid.

7. Confidentiality

We will keep your information confidential and will only use or disclose it:

• To provide our services

• Where authorised by you

• Where required or permitted by law

We take reasonable steps to protect confidential information in line with industry standards.

8. Data Security and Privacy

We take reasonable steps to protect your data, including implementing appropriate technical and organisational safeguards.

However:

• No system is completely secure

• We do not guarantee absolute data security

We will comply with applicable privacy laws in handling your personal information.

9. Use of Third-Party Systems

We use third-party software and platforms to deliver our services.

You acknowledge that:

• These systems are operated by third parties

• We are not responsible for their availability, performance or security, except as required by law

10. Use of Artificial Intelligence (AI)

We may use artificial intelligence (AI) tools to support the delivery of our services, including for:

• Data processing and analysis

• Document preparation

• Administrative efficiency

We take reasonable steps to:

• Use approved tools

• Limit the use of sensitive information where practicable

• Apply professional judgment to all outputs

By engaging our services, you acknowledge and consent to this use of AI.

11. Intellectual Property

We retain all intellectual property rights in materials, systems, processes and documents created in the course of providing our services.

You may use deliverables provided to you for your internal business purposes only.

12. Limitation of Liability

To the extent permitted by law:

• We are not liable for any indirect or consequential loss, including loss of profit, revenue or business opportunity

• We are not liable for loss arising from reliance on inaccurate or incomplete information provided by you

• Our total liability is limited to the fees paid to us in the 12 months preceding the claim  

Nothing in these Terms excludes liability where it cannot be excluded by law.

13. Correction of Errors

We will correct any errors or omissions in our work at no additional cost.

14. Electronic Communication

You consent to us communicating with you electronically.

You acknowledge that:

• Electronic communications may not be secure

• We are not responsible for risks associated with electronic transmission, to the extent permitted by law

15. Termination

Either party may terminate an engagement by providing reasonable written notice.

We may terminate or suspend services where:

• Fees remain unpaid

• Required information is not provided

• There is a material breach of these Terms

Termination does not affect any accrued rights or obligations.

16. Changes to Terms

We may update these Terms from time to time. The latest version will be available on our website.

17. Governing Law

These Terms are governed by the laws of Victoria, Australia.

18. Contact

If you have any questions, please contact us using the Contage page of this website